If you are dissatisfied with your garment fit, and would like to exchange them, the following terms and conditions apply for the return procedure.
- Swimwear does not qualify for returns or exchange.
- Unfortunately, we do not accept returns. All items are non-refundable and non-returnable. However, they can be exchanged for a different size. So, we request you to check the size chart before placing your order. If there is any confusion regarding size, feel free to get in touch with us via email at firstname.lastname@example.org or dm us on Instagram at maivy.in and we’ll help you pick the right size.
- For Exchange: The customer will be required to email us with their order number at email@example.com along with a reason for exchange, strictly within 48 hours of the delivery of the product. The customer may be required to share snapshots of the garment for better understanding.
- Upon acceptance of the exchange request, the customer will be required to courier back the item/s to us at our office address. Please email us the name of the courier company and tracking id within 5 days of acceptance of return/exchange.
NOTE: The shipping charges to be incurred by the customer and is therefore non-refundable
- All items to be exchanged must be unused, unwashed and in their original condition with all original tags and packaging intact
- Items without tags will strictly not be accepted.
- If the item/s meet our exchange policy standard, the customer care team will get in touch with you to begin the exchange process.
- In case the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account, from where the payment had originated. The money will reflect on your card or in your bank account from where the payment had originated within 7 to 21 working days from when the refund request was processed and accepted. For Cash On Delivery transactions, refunds, if any, will be made in your bank account (As per account details provided by the Buyer).
- Please make sure that the exchanged items are packed securely to prevent any loss or damage during transit.
- In case you receive a damaged/defective product, the website should be notified within 24 hours of receipt of the product. We might request you to share snap shots at firstname.lastname@example.org. Our representatives will get in touch with you for the same.
- PLEASE NOTE: Any exchanged item received by us that does not meet the above-mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.